SHIPPING AND DELIVERY POLICY
- Overview
This Shipping & Delivery Policy outlines the terms and conditions governing the shipment and delivery of products purchased from Vermaverse.
By placing an order on our website, you agree to the terms mentioned below.
- Order Processing Time
- All orders are processed within 1–3 business days after confirmation.
- Orders are not processed on Sundays or public holidays.
- In case of high order volume, processing may be slightly delayed.
- Shipping Time
Estimated delivery timelines:
- Standard Delivery: 4–10 business days
- Remote/Rural Areas: 7–14 business days
👉 Delivery timelines are estimates only and may vary depending on location and logistics conditions.
- Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- These charges are non-refundable under any circumstances.
- Delivery Partners
We use trusted third-party logistics providers for shipping.
👉 Vermaverse is not responsible for delays caused by courier partners, weather conditions, strikes, or unforeseen events.
- Order Tracking
- Once your order is shipped, a tracking ID will be provided via SMS/email.
- Customers are responsible for tracking their shipment using the provided details.
- Delivery Attempts
- Delivery will be attempted 2–3 times by the courier partner.
- If the customer is unavailable:
- The order may be returned to origin (RTO)
👉 In such cases:
- Reshipping charges will be borne by the customer
- No refund will be issued for failed delivery due to customer unavailability
- Incorrect Address / Contact Details
- Customers must provide accurate shipping information.
- Vermaverse is not responsible for delivery failure due to:
- Incorrect address
- Wrong phone number
👉 No refund will be provided in such cases.
- Damaged or Tampered Packages
- Customers must check the package at the time of delivery.
- If the package is damaged or tampered:
- Do not accept delivery
- Record a video/photo as proof
👉 Claims without proper proof will not be accepted.
- Partial Deliveries
- In case of multiple items, orders may be delivered in separate shipments.
- No additional shipping charges will be applied unless specified.
- Delayed Delivery Disclaimer
Vermaverse shall not be held liable for delays caused by:
- Natural disasters
- Transport disruptions
- Government restrictions
- Courier service issues
- International Shipping
- International shipping may be available for select products.
- Customs duties/taxes (if applicable) must be borne by the customer.
- Order Cancellation Related to Shipping
- Orders once shipped cannot be cancelled.
- If a shipped order is refused or undelivered:
- It will be treated as RTO (Return to Origin)
- Shipping and handling charges will be deducted
- Contact Information
For shipping-related queries:
📧 Email: contact@vermaverse.com
📞 Phone: 0657-4506627
- Policy Updates
Vermaverse reserves the right to update or modify this policy at any time without prior notice.
By placing an order, you agree to this Shipping & Delivery Policy.