REFUND AND RETURNS POLICY

1. Overview

At Vermaverse, we strive to deliver high-quality products and services. This Refund & Return Policy outlines the terms under which returns, replacements, or refunds may be accepted.

By purchasing from our website, you agree to the terms stated below.

2. Eligibility for Returns

Returns are accepted only under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery
• The issue is reported within 48 hours of delivery
• The product is unused, uninstalled, and in original packaging
• Valid proof (unboxing video/photos) is provided

👉 No return requests will be accepted without proper proof.

3. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

• Used or installed products
• Products without original packaging
• Digital products, courses, or downloadable content

• Customized or made-to-order items
• Clearance or discounted sale items

4. Return Approval Process

• All return requests are subject to verification and approval by Vermaverse
• We reserve the right to reject any return request if it does not meet our criteria
• Customers must not return products without prior approval

5. Refund Policy

• Refunds are processed only after product inspection and approval
• Approved refunds will be issued:
• To the original payment method, or
• As store credit (at company discretion)

⏱ Processing Time: 7–10 business days after approval

6. Shipping & Handling Charges

• Shipping charges are non-refundable
• Return shipping costs will be borne by:
• Customer (in most cases), or
• Vermaverse (only if product is defective or incorrect)

7. Order Cancellation

• Orders can be cancelled only before dispatch
• Once shipped, cancellation is not allowed

8. Replacement Policy

• Replacement will be provided only for:
• Damaged products
• Wrong items delivered
• Subject to stock availability

9. Fraud Prevention Clause

To prevent misuse:

• Unboxing video is mandatory for all damage claims
• Any fraudulent claim will lead to:
• Permanent account suspension
• Legal action, if necessary

10. Limitation of Liability

Vermaverse shall not be liable for:

• Indirect or consequential losses
• Delays caused by logistics partners
• Minor variations in product appearance

11. Contact for Support

For any queries, contact:

📧 Email: contact@vermaverse.com

📞 Phone: 0657-4506627

12. Policy Updates

Vermaverse reserves the right to modify this policy at any time without prior notice.

By placing an order, you acknowledge that you have read and agreed to this Refund Policy.